LEVELS OF ENGAGEMENT FOR B-SaaS©
Level I B-SaaS© offers the end users to have Adexa solutions either on-site or off-site client’s premises paid for on monthly basis for a 2-5 year recurring payment period. The payment includes system maintenance, upgrade installations and services that are normally offered as described in our standard software license maintenance agreement including upgrades, bug fixes and enhancements as needed by the industry. The upfront cost includes implementation cost and any other related cost including middleware, hardware and other third party systems as needed. Under Level I scenario, the client will be fully responsible for system operations and related IT support.
Level II B-SaaS© is a super set of Level I. In addition, it offers the option of one or more dedicated Adexa consultants to be available for a defined region(s) and time period. The latter could be anything from 4 hours a week to 24×7 availability in order to answer any questions or support any issues. Availability on site, to act as a super user and/or system administrator as well as IT support, is also an option. Any or all of these functions may be made available on an on-going and contractual basis for a mutually agreed period of time. The core planning function remains the responsibility of the client. Depending on the needs of the client, onsite support from Adexa will be fully integrated with the planning department to ensure full support.
Under Level III agreement, Adexa will enable the client with all the services offered in Level II as well as full planning function on a full time or part time basis. Adexa consultants will be fully integrated in the client’s business process and will be working with the rest of the organization to provide the best practices solutions to support the business. Because of our extended experience in many different types of industry and exposure to best practices, Adexa consultants are in a position to advise the client on the latest and best possible methodology and practices in their industry. And more importantly, introduce innovative solutions from other industries to provide a competitive edge to the client on an on-going basis. Clients are generally required to engage for a period of at least 3 years for Level III type of engagement.